If you have booked a cruise-only holiday with us you should expect to receive from the travel agent a confirmation invoice issued by us, which shows that we are responsible for the cruise part of your holiday only. 5.7 What is your liability towards guests? Please note that any bookings made onboard will be subject to these booking conditions. Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checked luggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline. Please email specialistservicesuk@celebritycruises.com. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below. A. If you have booked a cruise together with an international flight or regional flight transfer from us please also see section 3.4 above. Where such letter is required, the letter must authorise the travelling adult to take the minor/s on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay. Some medical assistance and some special meal requests may incur a charge by the airline, which will be invoiced accordingly. Norwegian Cruise Line: 2 pieces of personal luggage, each weighing a maximum of 22kg. Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Answer 1 of 8: We are sailing to Alaska 11th May with Celebrity Cruises. Should you wish to book this option, then please contact your travel agent or if booked directly with us please contact your Personal Cruise Specialist on 0344 493 2043 (calls cost 7p per minute plus your phone networks access charge) who will be happy to help you. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. If these are found, they will be confiscated. Where you make a booking directly with us, the parties to the contract are yourself and either Celebrity Cruises Inc. of Miami, Florida or RCL Cruises Ltd. who shall accept legal responsibility for the proper performance of this contract as set out below, depending on which of those entities will be operating the cruise ship (Vessel) on which you sail (the Carrier). All the information provided on this page is the result of online research. Please note that the upgrade package may differ from the upgrade package offered by the airline. Onboard please refer to the Guest Relations Desk or the Medical Centre. OUR BENEFITS. You must therefore ensure that you check all details of your chosen holiday with your travel agent, or with us direct, at the time of booking. We cruised on Celebrity Equinox out of Fort Lauderdale last year and loved it. Posted September 20, 2010. purplethorn. . You can be lured by bargain airline tickets, only to fork out a fortune on carry-on bags and checked-in luggage . Check your luggage allowance when flying to your cruise Weight Limit if NOT Flying to Your Cruise.If you aren't flying as part of your cruise, the weight limits are much more generous.And sometimes limitless. If we have not received all monies due to us in full and on time (including any surcharge where applicable), we shall cancel your holiday due to non-payment. Cruises Cheap Flights Asia & Middle East Australia & New Zealand . At times, we may offer promotional GTY offers. there is NO free luggage allowance!) Very rarely, we may be forced by force majeure (see section 5.10 below) to change or terminate your holiday after departure but before the scheduled end of your time away. ; On flights to and from Cairo, Alexandria, Agadir, Algiers, Amman, Banjul, Dakar, Marrakech, Oran and Tangier you can only check in one bag. Online check-in is available from 30 days prior to your cruise and closes 4 days prior to your cruise. Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). 1.10 If I have to cancel my cruise holiday, will I receive a refund? It included the classis drink package. You can decide when you would like to dine between the hours of 18:00 and 21:30 (may vary by itinerary) each evening; much like a regular restaurant, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 as enacted into English law. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Drones must be kept on the staterooms and can only be flown on excursion spots. If we as ATOL holder fail as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. Spend 2 nights exploring vibrant Vancouver or The Emerald City, Seattle, before heading north to the glaciers of Alaska in style and refinement that only Cunard can offer. Each ship offers contemporary and elegant public areas featuring high-end artwork, sophisticated modern dcor, spacious staterooms and innovative suites. These Booking Conditions are governed by the laws of England and Wales, and any claims or disputes must be resolved by alternative dispute resolution or under the laws and exclusive jurisdiction of the Courts of England and Wales. Celebrity says 90kg (198 pounds). 23 kg). The changed arrangements will then be treated as a new booking. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. Even non-alcoholic beverages can be taken and placed into custody until the end of the cruise or simply taken away. Veuhling Airlines/ Luggage Restrictions? Luggage Shipping Services. 2023 Cruisers' Choice Awards! 2022 RCL Cruises Ltd trading as Celebrity Cruises All Rights Reserved. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. If we consider that, because of your special needs, your chosen holiday may be unsuitable, we will advise you as soon as possible after you have provided information to us about your and assess any possible alternatives. You acknowledge, agree and understand that Celebrity Cruises or RCL Cruises Ltd is not responsible in any way for the actions, inaction, omissions, negligence, or willful or deliberate misconduct, of independent third parties, including, but not limited to, any independent third party suppliers of tenders, shore excursions and/or activities and you agree to assume and accept all risk of personal injury or death which may occur, and hereby waive the right to pursue a claim against Celebrity Cruises or RCL Cruises Ltd , its employees, directors, agents, contractors and third party operators for any personal injury or death in any way whatsoever arising from such activities. Please check all details are correct as soon as you receive your Confirmation Invoice, electronic cruise documents, flight tickets, ATOL Certificate (where applicable) and any other documents from your travel agent or us. flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. Celebrity Cruises is the first . We wil be on Millennium in December for a 14 night Asia cruise with our 2 teenagers. ; Classic (2 to 149 points). By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of the relevant legislation. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). Celebrity Cruises ; Veuhling Airlines/ Luggage Restrictions? A binding contract between us only comes into existence when we send out our Confirmation Invoice. Find a Cruise Search; Cruise Lines Lines To make sure you know about the visa requirements for your destination, please go online to www.visacentral.co.uk/celebritycruises. Occasionally we may also be forced to cancel a U.S. back to back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary (see Frequently Asked Questions, What about Consecutive Cruises?). Hand luggage. Celebrity Cruises introduces DineAware. Please visit your airlines website for details. The airline and flight routing may differ from the original assignment due to this name change. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). If any details appear to be incorrect, you must inform your travel agent or your Personal Cruise Specialist if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. Celebrity is a premium cruise line that offers its guests luxuries reflective of luxury lines. The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us. Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. Cookies are used on this website. You must ensure that you are using an up-to-date brochure when you book your holiday. Please see the onboard sales consultant for full details. The request/ information can either be emailed to specialistservicesuk@celebritycruises.com Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. So, as far as the cruise ship goes, you can pretty much bring as much as you can reasonably carry. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. We reserve the right to correct errors in both advertised and confirmed prices. Different countries may have different rules. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters International waters. P&O: As many pieces of luggage as you . Celebrity says 90kg (198 pounds). In this situation, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not us. When consumed in any shipboard restaurant, bar or dining venue, a corkage fee of $15 applies per bottle. Occasionally, we have to make changes to the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. We will only accept complaints from the lead name of a booking. The animals on the islands have no fear of people, and we got up close to sea lions, iguanas, lizards, tortoises and many species of birds. Ships' Registry: Malta and Ecuador. Guests who hold other nationality of passports should check with either VisaCentral or with the relevant embassy of each port of call. Domestic cruises to North Queensland. Any damage, destruction, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to our UK office and the airline at the time of discovery or, in any event, in writing within 7 days of the end of the flight concerned for damage, destruction or loss or within 21 days of the luggage being made available for you in the event of delay. You can also reserve your dining times in advance of your cruise through our websites Manage my Booking section. Whilst onboard our ships you may participate in recreational activities. If we have to make a significant change or cancel, we will tell you as soon as possible. If you use our website to build your own package (see question In General Information What is a build your own package?), add components to a standard cruise only or standard fly/cruise package, you may be required to pay a higher non-refundable deposit. 1.5 What happens to money paid to a travel agent? You can ship your extra luggage with Eurosender and travel stress-free. comes to around $7.00 per pound at the moment. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. Celebrity Cruises Visa Signature Card; Semi-Annual Sale. The current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately 237,000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in the Athens Convention. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations or the Montreal Convention. For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation for an authorised person to accompany the minor must be provided from a parent/legal guardian (see below). the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. Persons using The Spa must be over the age of 18. Flight timings shown on your confirmation invoice are for guidance only and may change. We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. Royal Caribbean is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. Any assistance or requirements that you have relating to accommodation, seating or services including medical assistance or a requirement to bring medical equipment must be advised to us, where known at time of booking. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. They prefer checked luggage to be no larger than 24x16x30, and no heavier than 50 lbs. Australian Wine regions visiting Adelaide, Melbourne & Kangaroo Island. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. The travel organisers own booking conditions will apply to your contract. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. 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