If you cannot find the answers to your questions below, please email us at ask@ebonyline.com. I am sending the package back today at my expense. Shampoo 77 items. Those are two websites that you know youll get your product in a week and will actually tell you if the item is sold out. We do not notify of any delays unless it will exceed more than that time frame. I keep emailing and I keep getting excuses. You can track a parcel you're returning in the same way as one you're receiving. ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? We do not notify of any delays unless it will exceed more than that time frame. I wanted to know about a specific wig and my questio. Track All Shipments Print All Shipments To this date I have no idea where my order is. Thank you for shopping at Ebonyline.com. Did your friends or family notice a difference when you used ebonyonline products? Customer Support Team. I really wish I would have read these reviews first. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. By selecting "Track My Vehicle . As of August 9, 2021, Ebonyline.com does offer order tracking support. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. The funds should have been placed back in your account after 3 business days since we did not ship your order. We recommend you contact customer service immediately. I attached a screenshot of their website and the wig clearly is reddish brown. Online Labels, LLC We look forward to hearing from you again! The BBB cannot really assist you in this matter. And since 1969, The Wig Company has offered If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. You do not have JavaScript enabled in your web browser. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions . I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. I have no answer but I was wondering too! Buyer Beware! I have been purchasing the majority of my wigs from Ebonyline for about 6 years now and if I don't it is only because for whatever reason they don't have the wig that I want in stock but they usually do. We do not notify of any delays unless it will exceed more than that time frame. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. How do I cancel with Ebonyline.com? Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. *******@gmail.com. ******* It is so fabulous! Sale price. For shipping information, please check our Shipping Policy. Once again we do apologize for any misunderstanding. Customer Support Team. Zury Sis Synthetic HD Lace Front Wig - BYD LACE H . It goes against our guidelines to offer incentives for reviews. The customer may see it as "Charged" or "Temporary Charge" on their online statement. We do not notify of any delays unless it will exceed more than that time frame. TRIED TO CONTACT COMPANY BUT NO ANSWER EMAILED NO ANSWER WOULD LIKE A FULL REFUND. Your browser does not support embedded videos. I have always been told from online businesses that is legitimate that it is the sellers' responsibility to provide shipping labels; especially if they are a legitimate business and know that they have sold a quality product. I had put on for the 1st time ever yesterday on Monday, 12/12/2022. This will be my LAST TIME ordering from this company!!! We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. Excellent Prices and up to date selections, as well as on time shipping. We also ensure all reviews are published without moderation. Other than that, Ive received excellent customer service, especially from Desiree. They are quick responders. Great selection and excellent customer service. I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. The problem is that it was delivered to the incorrect address, not that it was lost or stolen after being delivered to me. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. Once again we do apologize for any misunderstanding. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. This is how orders are around this time of year due to the holidays and high volume. For the best experience on our site, be sure to turn on Javascript in your browser. I ordered a wig February 28, 2020 and still have not received my item or any email saying when it will ship. Sara, What I do, is YouTube the tutorials with that particular color code and get a better insight on what it will look like before placing the order. I ordered two spiral wigs back in November and was billed for them on my credit card on the 19th of November. DO NOT ORDER FROM THESE PEOPLE THEY WILL RIP YOU OFF! Vontella, ***** #************. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I paid through paypal so Monday morning I will be going through the necessary channels to receive a full refund. Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. Before washing, gently detangle using a wide tooth comb. Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. I love changing my looks and style. Would definitely recommend! If that does not work, try https and port 2443. When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? Click the "Add to Cart" button to proceed to checkout. Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Ebony, Upon visiting their website I realized I was not the only person who experienced this with this company. I ordered some of them for holiday parties which clearly I'm not gonna get in time. Wait a few minutes then rinse. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Veronica, Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. You use expensive skin creams, eat nutritious foods, and drink lots of water. Thank you for taking the time to share your positive feedback! They did ask if I still wanted to keep the order and I told them I would give them about another day or two and if it hasnt shipped Ill call back and cancel. We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. The tracking number in the format of the Universal Postal Union looks like RA123456789CN, where the first 2 letters are the type of package and the last 2 letters are the code of the country of origin. They need to be closed DOWN!!!!! Would you like to add a photos or videos? I am at the mercy of whether I will receive a proper refund. I chatted with Dae. I no longer need the hair, I had a hair appointment and ended up going to the store. Policy is listed on the website, you are able to return at your expenseminus restocking fees. Review by loyal customer Sara Beckwith. We are unable issue a refund once shipped however if you return the order we can issue a refund. Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! Click the "Create an Account" button and fill out the information. All rights reserved. BBB Business Profiles may not be reproduced for sales or promotional purposes. Freetress Equal Invisible L Part Wig CHASTY https://www.fedex.com/fedextrack/?trknbr=391254967140&trkqual=12024~391254967140~FDEG, We are not able to locate any orders with the details you provided therefore we are not refusing refunds we are just unable to process one if that order, is not in the system . There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! For more information, contact your credit card company or bank. Please review the Policy on the link below. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. Calling them tomorrow to cancel my order since they are closed. JavaScript seems to be disabled in your browser. We hope to hear from you soon! I appreciate that! Global Express Guaranteed 82 000 000 00 We thank you for sharing this positive feedback, we love to hear from our satisfied customers. It was first and last time. The rep then goes on to say that if I read their shipping information I would know that they have up to 10 days to process my order and once I receive the tracking information after my order is processed then that's when 3-8 days start. Unfortunately you will have to follow the policy. Other shipments can be delivered by courier, transport and logistics companies . I hope your issue was resolved. Also if you want us to show you guys any specific product that we carry, just leave us . Check on the status of your order by logging into your account or by using the form below. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. Will definitely be purchasing again in the future! Once again we do apologize for any misunderstanding. Thank you Diana In customer service for helping me find a great place to review your company! You were emailed the authorization two days ago . Companies can ask for reviews via automatic invitations. they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. Next time, contact customer service at ask@ebonyline.com or 847-647-9791. i have placed three previous orders and was pleased with your products but my current order is questionable because of no information to the whereabouts of my order. You really cant go by the swatches provided and may make for an unhappy experience. Login to InterWorx-CP by navigating to the NodeWorx Login Page. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. Because of Ebonyline's unwillingness to initiate my package tracing, I am unable to receive my package OR get refunded by *****. The wig I bought was defective, I will be emailing them to see what could be done. Once again we do apologize for any misunderstanding. Wait a few minutes then rinse. They DO NOT Ship your order the same day. Thank you for taking the time to share your positive feedback! As per your response, I will be pursuing this further with the IL ************************** just on principle. thanks. I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. Color was sent is color 4 . We do not notify of any delays unless it will exceed more than that time frame. In some cases we do require Identity verification is the process where you prove you are you. Keep up the great job EbonyLine! View the, Yes. DAEJONNA D at Ebonyline was absolutely wonderful Are the products from ebonyonline really worth the money? So I replied can I receive my refund for one of the wigs or can I get store credit Desiree was very nice and easy to talk to, she promptly sent my full refund back from one of the wigs that was sold out. I've had to wear wigs my entire life, Ebonyline is not only affordable. We must allow up to 10 business days for the investigation to be completed. Enter this number in the box to get an update on your tracked postage. All rights reserved. You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. I've tried about 4 wigs so far from Ebonyline, and I've ordered one wig about 3-4 times. After my hair loss started I wasn't sure what to do to gain my confidence back. LaLa McArthur,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. notified of that by ******* therefore BBB will close this as of today. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! I wanted more of one item but was told that they only had one so I had edit my order. For more info on Ebonyline Order Tracking, Click Here. Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Enter your 16 digit tracking number or 8 digit calling card number. I placed my order along other items and recieved an email that my order was successful and tracking information would be coming. who should be reaching out to would be us with those details or your bank. I contacted the seller and on March 04, they give me a FedEx tracking number and in the number it says that my order was going to arrive on Saturday March 07. It is to prevent an overdraft without actual charges from the seller. For the best experience on our site, be sure to turn on Javascript in your browser. Can I edit or adjust my Ebonyline.com order? * ( Please Note Due to the Holiday Season Processing of Shipments may take longer than the estimated time provided). Brush the hair with a wig brush to remove all tangles and loosen dirt. Most definitely will be ordering from this site again. seems really suspicious &' i can have the whole website shut down. Vanessa Honey C Brazilian Human Hair Blend Lace Fr. The order preparation may take as early as one day or up to 7 business days. You can track a parcel you're returning in the same way as one you're receiving. 1-888-575-2235. She answered my questions in a timely matter. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Our wigs come directly from name brands and they are not imitation. We deeply apologize once again for any misunderstanding . Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. Customer Support Team. The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. When preparing to send your purchases, the seller reserves a track number from the delivery service, which starts to be tracked within 1-5 days after the order is transferred to the delivery service. Once again we do apologize for any misunderstanding. that you agreed you read and understoodprior to submitting the order. Can wait to get this order and make another one lol. We do apologize for those delays with the carrier . Nneka, For the best experience on our site, be sure to turn on Javascript in your browser. This morning Ive called several times and cant even get through. Help future customers by talking about customer service, price, delivery, returns & refunds. You are able to cancel an order as long as it has not shipped. Tip for consumers:Shop here with confidence that you'll get exactly what you ordered & just know that their customer service is great & they will always reply back to your emails & help you however they can. What does my bust size and waist have to do with ordering a wig! Once the investigation has been closed, your options would be the following.1. Copyright 2000-present Ebonyline.com. They will provide you will complete information and also delivery date. Scott Ahmed,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. Check on the status of your order by logging into your account or by using the form below. So check out Hector and the others at ebonyline! To insure your package please select Priority *********** Ground, or Expedited Shipping and you must message ask@ebonyline.com to add a signature required at an additional cost to protect your package. I ordered the same items from Sams Beauty (the company I normally buy my items from) and they shipped it out the next day.Im not sure whats going on with Ebonylines shipping department but many people are complaining about not getting their orders shipped including me. Order Shipments We apologizefor any misunderstanding. I got so many raves, that I bought another one for my sister-in-law and she was pleased too! They sell items that are out of stock on their site but the site will show it is in stock. I HAVE TRIED CALLING ALL DAY. You did agree to our terms & conditions . They were very quick to send emails in regards to payment though. In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. You will be contacted by email to verify your review. Easy answered professionally. I don't know what economy shipping is. Once again we do apologize for any misunderstanding. Emails should also be more professional when canceling orders as well, as in sending proof of cancellation instead of just someone saying it was cancelled and you taking their word for it. Customer Reviews are not used in the calculation of BBB Rating. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. Anyone can write a Trustpilot review. We ship out over 80% of our orders within a 24 business hour time frame. I would like to request to track my order i made on the 6th of november. benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. In fact, they don't ship it at all. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The store will not work correctly in the case when cookies are disabled. I am glad Daejonna was able to assist you. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Invoices Skip to the beginning of the images gallery. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). As of -, Ebonyline.com does offer free shipping policies. They immediately process your order and get it with a week. This company is my go-to site if I can't find something I really want. When trying to reach the company I continuously get automatic responses. Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. elleayebeWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. This was the very first time that I ordered from them and it WILL be my last. You may cancel or change your order if the order is not shipped out yet. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! Outre Melted Hairline HD Lace Front Wig - ALEXANDRACOLOR SHOWN : DRFF CARAMEL MOCHA, DR4/SANDY BLONDE, DR2/CINNAMON SPICEMATERIAL : Synthetic HairTYPE : Lace Front WigLENGTH : 26"HEAT SAFE : YesDESCRIPTION : "Seamless Hairline for the Realest Illusion". THANK YOU ELEVATE my bride will be beautiful. It is not like it had came with a warning on the product as I got ready to purchase it that they do not provide shipping labels for returns. "Beware! Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. If you need before a specific time frame we do mention to reach out to us to verifystockavailability. I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I reached out again and receive a nasty message from the vendor. ***************************************************. where on the platform do enter shipping method. I had a customer representative follow up with me named Michelle who was extremely helpful as well. I have worked with Mahaz. Order No. Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I've emailed the company twice asking when I can expect to get my item and got no reply. Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. Please forward that case # directly to us. If you dont think youll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place.Go to divert your parcel. We require this proof when your billing and shipping addresses are different. Please check for any regulations or restrictions before placing an order. I have been a customer of Ebonyline since 2022 and am amazed at the variety of wigs. DO NOT buy here, else you will be waiting until the world ends. For the best experience on our site, be sure to turn on Javascript in your browser. DO NOT BUY FROM THIS COMPANY. Once again we do apologize for any misunderstanding. So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. Customer satisfied. Everyone's 100% correct with what they are stating about the shipping. Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. Rinse & apply conditioner in a downward motion. Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. In-stock items on our site will always state "same day" on them. Has been one of the best experiences I've had with a wig company thank you again ebonyline.