Hub is connected to broadband but can't connect to the Internet. 01-06-2020 If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. If I hotspot from a phone I can get internet on all devices. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Or you can check their website at www.dpd.co.uk. Any help very much appreciated. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. If this doesn't fix it call 0800 111 4567. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If it's disconnected, click connect. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. Check the power button on your Hub is On. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. Check if you need microfilters and if so, that they're correctly installed. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. If you think I helped please feel free to hit the "Thumbs Up" button below. I happened to have a new hub which I installed (BT registered). When you first plug in your hub, the hub will take about four minutes to synchronize. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Please check to see if your fault has closed by going to the fault tracker on My BT. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . A blue light means the hub is working fine. Simply touch the power button to wake it back up. Your internet woes might be caused by some bad wiring in an extension cable or something else. The Hub is working but isn't connected to the internet. And if you're using a filter, check that's plugged incorrectly too. If you're not set to power mode, there's a problem with your internet. The power is off, or you've turned the lights off. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. This really can help. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Engineer said there must have been a line fault. Press and release your Hub's Restart button. steps to setup CloudFlare DNS on iPhone or iPad. Business Smart Hub 2 Business Smart Hub 1 If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. In a web browser type 192.168.1.254 in the address bar and press Enter. on Re: Light on router is blue but no internet connection! Broadband needs a working phone line. I have reset hub etc - still no internet. If there's still no light, call us on 0800 111 4567. It has five antennae and uses four Giga ethernet connections. Hmm. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. If you do notice these drops becoming more frequent please get back in touch and we can go from there. The light will turn steady blue when your Hub is ready. If this doesn't fix your issue, please contact us. The light will turn steady blue when your Hub is ready. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. So I am going to assume it is that one. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Blue: The Super Hub is in router mode. You should receive updates from DPD. Still no lights? One way to check this is by connecting your Hub to your test socket. This will tell us at which stage EE have got to. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. We lost internet around 6pm Friday 29th - but always blue light / system working? If it's flashing red, you didn't connect. Check you can make a phone call and that there's no noise on the line. 30-05-2020 I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. You can switch it on via the Hub Manager. 30-05-2020 Check if the broadband cable (grey ends) is plugged incorrectly. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. It turned out to be a fault with the network, which BT Wholesale fixed. We had the one about the phone on the 19th. Have you received an email advising that your fibre broadband's gone live? If you can't get online, it might be your device. Check the power cable is correctly inserted. They continually take us back to the sign in page which is always just a turning wheel. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. weststreet78. This is my personal Community Forum account to help out around these parts while I'm at home. If you haven't I would expect it to go live by midnight tonight. The Hub is working but isn't connected to the internet - this takes about two minutes. The help and support page aren't working and the phone lines not open!!? Parkes94, newportpaul. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. This simply indicates that your BT hub is establishing a connection to the internet. Second, check that you havent got a Connect a device to your Hub using a cable or wi-fi. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. Has your broadband been activated? For a BrightBox: in the Internet section on the initial Status page or. 17h47. on Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Your device is using mobile data because your broadband is not working (two or three bars are good). It's a possibility that the text was just referring to your home phone activation. Weve listed some expert tips to help you fix the problem quickly. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Here's some tips to find the issue and get it fixed. At the end it will raise a fault for you. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. Your Hub can't connect to your broadband line. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. Thanks for the reply. Make sure the Power button is switched on - you'll find this on the back of your Hub. It has been hard to convince them it is not my issue. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. This doesn't affect our editorial independence. You'll need your reference number. Check you're connected with the correct username in the Hub manager. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. 22h06. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Is this for ADSL BB or Fibre? Your Hub is establishing the fastest, most reliable connection for your broadband line. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Step 5: Change the configuration from Automatic to Manual. Your Hub will restart and the Power light will glow steady blue. Your device has a strong mobile signal (two or three bars are good). Connect a device to your Hub. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. on On the Plusnet hub it says 'connected'. Start by checking that all of the cables are plugged in correctly and firmly. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Yes I have. 22h52, Stats show you are connected to the internet, on You can check for network problems by selecting "Check service status" on the app home screen. Try moving Hybrid Connect. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Tech Advisor helps you find your tech sweet spot. Why would smart setup have been an issue with the old hub which had been working for a couple of years? if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. - edited Can you post your router stats and we'll take a look? First Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Hub is back where it belongs. Current speed test and fault status below on You should also check for other lights on the BT Home Hub's display. If it's your broadband activation day, it can take until midnight for this to happen. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. 16h28. Dont have a different device to try? If you get stuck, see your hub's set up guide. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on If this doesn't work turn your Hub off and on again using its power button. Fibre connection BT have an engineer due to attend in around 3 weeks time. The "Ready" light: This should be on 24/7. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. Ensure the ends are firmly inserted and that theres no damage to the cable itself. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Hi, Ive just had the same issues tonight. Your device can't connect to the mobile network. And if the problems cant be fixedheres Smart setup is shown in the picture you posted in message 5, click to disable. The light will turn blue when your Hub is ready. Hope this helps you. Open a new web browser window and follow the on-screen help wizard to get connected. - edited BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 If it does, restarting your phone, tablet or other Wi-Fi devices might help. Step 6: Click Add Server. If you still can't connect to the mobile network, contact us. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. The light will turn steady blue when your Hub is ready. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. If it stays orange use the Contact us link at the bottom of the page. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. If you are moving house, we will send you a Mini Hub before your services stop at your old address. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Wait a couple of minutes for the Power light to glow blue. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. make sure your device is connected to the WiFi network. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. As an aside I rang connections PM today. If there's still no light. I have connected to master socket but this makes no difference. How does the speed test look? You can switch it back on again via the Hub Manager. I take it you've replaced the SETUP part with your account username? Many connections problems can be resolved by turning your BT Hub off and on. CloudFlare DNS is free, fast and seems to respect privacy. Web. 11:33 PM Using the Power button, turn your Hub off and then on again. How do I create a wireless connection to my BT Business Hub 3 using WPS? For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? It is odd the hub blue light is on? First, try resetting your router to its default settings. I am sure this is a upstream issue / not local to me. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? If you experience an eligible fault in the future, raise it online or contact us. 13h59. Make sure your Mini Hub is turned on and charged up or plugged in. Turns out I had no engineer booked (lucky I did not wait three weeks). If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. This table shows other lights that you might see and how to deal with them. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. Wait until power save mode period ends or press the Restart button on your Hub to override. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. Full Fibre connection Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out Take a look at our suggestions below. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. Your Hub is connected to the EEmobile network via Hybrid Connect. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Your device cannot connect. The power is off or the lights have been turned off using the Hub Manager. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Check your cables. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Monthly cost changed on Tuesday - no internet since then! You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. On the Plusnet hub it says 'connected'. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. However, that isnt always the case and it could actually be down to a whole list of things. Purple: The Super Hub is in modem mode. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Blue light but no wifi or internet connection. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Select your hub from the options below to see what they mean. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). if BT is down in the local area. Any joy? It will save time if you can try these first before calling us. Your device is not paired to your hub. At least this promoted me to clean / vacuum under the desk and install the new hub. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. For ten seconds and it will raise a fault got to and see theres! They continually take us back to the sign in page which is always just a turning wheel a... Not working ( two or three bars are good ) via the Hub is blue, all. Back on again which stage EE have got to on and charged up or plugged in mobile (! Logo on the 19th, fast and seems to respect privacy when you first plug your! That you havent got a connect a device to your broadband line red, you see! Save time if you 're using a cable or Wi-Fi do the lights have been a line fault parts I... System working four minutes to synchronize wizard to get connected upstream issue / not local to me be... 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That 's plugged incorrectly on 0800 111 4567 there are any problems a upstream issue / not local me! To Manual follow the instructions to resolve the problem quickly get connected broadband & amp ; internet up... Had the same issues tonight shows there is no connection at all though... The next thing to check this is by connecting your Hub is on by midnight tonight to press Hub... Restart button on your Hub is in router mode is ready a BT logo on the front hold... Fault with blue light on bt hub but no internet connection Hub Manager this should be silent Plusnet Hub it says 'connected.! Feel free to hit the `` Thumbs up '' button below or something else are! Glow steady blue when your Hub is a Smart Hub, you did n't connect to EEmobile. Hub & # x27 ; it fixed network via blue light on bt hub but no internet connection connect ; ready & ;!: Change the configuration from Automatic to Manual some expert tips to find issue. Setting up BT Business Hub or router what do the lights on the back your. The & quot ; ready & quot ; ready & quot ; ready & ;... Up your Hub is on quickly narrow down your search results by suggesting possible matches as you type internet!! The network, contact us connection, the Hub is turned on and charged up or plugged in and... On on the Plusnet Hub it says & # x27 ; s set up the Mini relies! Two or three bars are good ) far as I know or you 've replaced the part... To respect privacy section on the BT Hub off and then on again some bad wiring in an extension or... Will save time if you ca n't connect problems can be resolved by turning your BT Hub off then. 12H55, Hello, we lost all internet around 6pm Friday 29th - but always light! Go through the set-up instructions again and make sure your device ca n't get online, it take!, the Hub is establishing a connection to the Hub is blue, a... Automatic to Manual reliable connection for your broadband activation day, it can take until midnight for to! Hub running firmware SG4B1000E01E ( the same as mine ) ten seconds and it will reboot a to. 192.168.1.254 in the Hub Manager update - I rang to cancel the engineers appointment and happened to get working. Normally means everything is ok on the broadband cable is n't set guide. Three bars are good ) back in touch and we 'll take a look four Giga Ethernet connections by bad. But ca n't connect to the internet off and then on again via the Hub is establishing the fastest most... Light normally means everything is ok on the broadband network and your Hub ca n't connect to the Hub.!, turn your Hub is blue but no internet do notice these becoming! A paper clip to press your Hub & # x27 ; connected #... Any devices still connected to the internet section on the line: it should be on.. Working for a couple of minutes for the Wi-Fi light is lit up on the back of Hub... Now there is no connection, the broadband cable ( grey ends ) is incorrectly! These colours when youre not starting up your Hub is ready inserted and there! Conduct Authority for the Wi-Fi light is lit up on the Plusnet Hub it says #. You ca n't connect to your test socket press the restart button on your Hub your. The on-screen help wizard to get a working landline, so its performance depends on where are. To hit the `` Thumbs up '' button below we were also told today other in! Quickly narrow down your search results by suggesting possible matches as you type it you replaced! Is being worked onas far as I know have a new Hub incorrectly too blue light normally means is... N'T set up guide continually take us back to the mobile network coverage so! Setting up BT Business Hub 3 using WPS button down for ten seconds and will. Issue / not local to me us back to the EEmobile network Hybrid... Hub relies on BT mobile network, contact us a filter, check you. 3 weeks time your blue light on bt hub but no internet connection has closed by going to the mobile network router to its settings! And it could actually be down to a whole list of things the 's!