hyosung atm epp error 97999

To show that only SS,ES,LRC are contained in the track. Reject error due to long check sheet during check dispense operation. 1. Check if printer head lever is properly close, 1. Clear jammed notes or call your service personnel. Check cassette sensor. Check the Cash Dispenser received command. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Reboot ATM. Certain older models will not be upgradable. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. 1. 1. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. In case of being executed Reject or Retract command without being the bills in stacker. Remove note from the CDU delivery path.2. 2. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Remove foreign objects in the shutter unit. 977010. Something is detected on CS31A, CS31B sensor during initialization. Read the CDU version to check CDU CST note index2. Check if the CS3 sensor bracket is bended. Check abnormal clutch. ATM Solutions. Check Cash Dispenser Unit information. Check the status of setting paper 2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check Cable / Device 1. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Initialize 3. Reinitialize CDU. Check phone number 2. Communication error Command Length doesnt match. Remove a jammed note between the tray and Cash Dispenser. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Check dust in existence CS5 Sensor Guide 5. Remove a jammed note at the position of the CS13 sensor3. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Contact to technician support team. 4. Co Op ATM Services Is this better than owning an ATM? Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. 1. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Check the Cash Dispenser firmwave version and refer to specifications. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check second Dip Switch in Cash Dispenser B/D 3. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Check received command 2. Bills are remained in CS31AB sensor after dispensing bills. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. Note detected in stacker (shutter or presenter type), 1. The ATM time, as set in the Operator Function Menu, is incorrect. Outside interference may cause it (neon signs, lights). Replace Reject Solenoid 1, 1. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Remove the remaining notes at a sensor in front of the CST 2. Remove jammed notes on Cash Dispenser return path 2. Check for any CDU error codes and the number of. Check dispensed check and reject check.2. 2. ), 1. Reconfigure currency at supervisor mode, 1. Failed to produce Thread of EPP. 1. Remove dust in CS13 Sensor 3. Error for the double note detection during separation. Check the transaction from the host and try again. 5. Received data time out of EPP. Reinstall software 3. Replenish receipt paper in paper charger 2. This error is of concern only if it is repeated. Remove notes on CS2 sensor 2. Set cassette #2 correctly 2. Sensor is located along the delivery path right before the reject bin. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. 4. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Specific meaning or definition can vary between the different processors. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. The target call address has call blocking enabled. (Currency, Denomination, etc). ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. 4. In case T=1 cards, after ATR receiving, IFS exchange is failed. 1. Wireless equipment and other store items may not be purchased together. If there is an option to reset the master password and clear the error, select it. Check the Cash Dispenser received command 2. Reboot ATM, Receipt Printer communication failure during COM port open, 1. 1. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Complete the contact form below and well follow up right away. 1. 1. 1. If consistent, it can be a defective modem. 1. Check CS8 Sensor Cable 6. Check command that Cash Dispenser is received 2. Check the status of sensor and its connector, 1. Initialize after Power On/Off4. Upgrade Cash Dispenser Firmware or re-download 3. Also check that black and white, 2 wire connector is properly connected at rear of main board. We have offices in most major US cities but service the ENTIRE USA. 2. Dark light sensor test error (CS31A, CS31B) during initializing. 9:00 AM 5:00 PM (CST) 1. 3. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). 1. Check if the CS3 sensor cable is disconnected (CN10 #9~10). 1. The feed lever of the recipt printer is open. Rearrange notes in Cassette 3. 3. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Check the printer head and change if necessary. Loose belts can slip off rollers and block sensors. Insert or re-insert the cassette(s). To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. 2. Reboot ATM. CS1A sensor detects note in delivery path before CDU dispenses. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Replenish receipt paper 2. For Use with 6000K Keypads only. Verify that version of Mini-Bank Software matches host processor. 1. Bills is remained in CS41AB sensor after dispensing bills. These sensors are located in the cash tray and prevent tampering with the bill path. Check for jammed notes or blocked sensors. 2. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Remove note from the CDU delivery path. Change Main Motor Encoder Slit Sensor CS8, 1. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). You may need to remove the printer to clear jams. 1. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Error of being removed 2nd cassette before separate rejection, 1. Re-initialize machine, verify connections to mainboard. Initialize Pin SP. To show that read error has happened in Multiple magnetic read command. Remove notes from the reject bin and try the Cassette Total function again. Clean CS1A. Close the feed tray on the printer. 1. Rearrange notes in Cassette 3. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. 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Otherwise the dispenser may. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Get the trace file and log files in D:\trace 2. 9722020: File Open Error: 1. Check for unplugged sensors. Otherwise the dispenser may require service. Insert or re-insert the cassette(s). Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Remove a jammed note on the gate 2. 1. Check cable and connection between the CE and printer. Verify host phone number call line with handset and check for busy signal See D170x. Check dust in Main Motor Encoder Slit 4. Check notes in Reject Box 2. If it still has the error the printer may require service. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Upgrade Cash Dispenser Firmware or Re-download 3. Dispenser may require service. Upgrade Cash Dispenser Firmware or Re-download3. Replenish receipt paper in paper charger. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). CDU programming is not accurate or complete. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Check the Reject Analysis, this may help determine the cause. Check cable and connection between the CE and printer. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. Realign notes in the cassette 3. Usually caused by loss of battery power to the CDU mainboard. 1. 3. Remove dust in CS13 Sensor 4. Clear notes from dispenser. Check the Cash Dispenser received command2. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Cash Dispenser(CDU) received the undefined command from AP software, 1. Check Sensor(CS6) Poll 3. Check if each sensor is mounted. Verify phone connection. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Possibly dust or foreign object blocking sensor. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Reset the password when prompted. Remove jammed notes 2. Replace cash dispenser PCB 2. Check cassette sensor. Check telephone line connection. Serial port open fail. 9701111: BCC error of EPP: Check BCC logic of EPP. Check the status of sensor and its connector. ATM MACHINES USA COMPANY Copyright All rights reserved. ICRW detects time out. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. Check condition of exit gate, and the exit gate sensor. Remove note from the CDU delivery path. If error occurs when checking CS11B cable operation, replace a sensor. Check abnormal clutch. Check abrasion of the cassette box pick unit. Check power cable connected properly. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). If the sensor is not being pressed then the error will occur. Replenish receipt paper2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. 1. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). To show that power down(or power cut in short instant)is detected(or being detected). ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Check Cash Dispenser Unit information. 2. check battery back-up SRAM. Check the thermal printer head and change if necessary. 2. Remove notes in the reject box and remount the reject box 3. 4. 2. Check notes in Reject Box 2. 2. If persistent, clean and test the card reader in diagnostics. Remove jammed notes on Cash Dispenser return path 2. Reboot ATM . Motor speed (measured at the encoder wheel) was not within spec. Check the status of sensor and its connector, Command is received while doing self-test, 1. Command 4. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Check all wiring connections to CDU mainboard. 2. Follow the master password reset process for the ATM. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Check Cash Dispenser Board Segment 2. Check second Dip Switch in Cash Dispenser B/D3. 1. Check the Cutter module2. Check power supply 2. Replace the CDU board, Retract box position error during command reserved operation. Failed to read Register of EPP. Phone line connected to ATM will not support data communication. Reboot ATM: 9721124: Paper jammed: 1. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. To show that card was inserted into the ICRW through rear side by external force. Check the cassette catcher 2. Remove a dust on the CS13 sensor. Check if communication cable or COM port is not connected. Remove any jammed paper. 1. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Resolution: Shut down and restart ATM. Service Center; FAQs Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Close the lever of print head completely. In the message box please tell us exactly what youre looking for. There may be a note stuck in the upper part of the cash tray ramp. 4. 1. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Double detect module may require adjustment. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Field is not Found. Check dust existing in Main Motor Encoder Slit 6. 9701040. Check dust existing in CS5 Sensor Guide5. Check abnormal clutch.4. 2. Short delivery time: most parts is in stock 5. Check modem and modem cable connection. Remove any notes from path. Realign check sheets in the check cassette box.5. Reject error due to abnormal check separation interval skew during check dispense operation. Check the status of Near End sensor and its connector. If error occurs when checking CS11B cable operation, replace a sensor. Check the front of the CDU and the cash tray for blockage. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Clean CS4A. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Check the notes in cassette #1, 1. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Check cash dispenser driver (CDM SP) version. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. 1. Check notes dispensed and rejected 2. Check the reject analysis to determine the cause of reject (reports menu). 2. Modem dial connection time-out (while dialing the modem). Check the Cash Dispenser received command 2. Remove dust in CS13 Sensor 3. 5. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Open the vault door. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Disconnected by rejected call from remote party Try again later. Bills are remained in CS31AB sensor after dispensing bills. Usually caused by a customer putting fingers in the cash drawer during dispense. This error occurs when customer attempts to swipe their card and are unsuccessful. 1. Phone line is in use or is being shared with another phone device (FAX, POS, phone). 1. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Look in error summary for D1800, D2000. Check communication cable 3. 2. Open the vault door. Open the vault door. 2. Remove note from the CDU delivery path. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. To show that the discordance of write data has happened in write verify. Remove a jammed note on the gate. Use a business card or stiff paper to clear jams. This error shows the number of times a customer swipes their cards unsuccessful. Replace the reject solenoid 1, 1. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Something is detected on CS41A, CS41B sensor in initialization. Remove notes on CS2 sensor 2. 4. Reboot ATM. Check telephone line connection. Remove note from the CDU delivery path.2. Check Cash Dispenser Information after reading Cash Dispenser version 2. Both sensors must be blocked for this error to occur. 1. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. Clean CS2 and CS4B. Check the catcher inside cassette #2 guide. Replace cash dispenser PCB2. 3. 2. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Rearrange notes in Cassette 3. 2. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. Remove note from the CDU delivery path. Try the reset button on the printer. Check if each sensor is mounted.1. Check the status of Black mark sensor 2. Realign check sheets in the check cassette box. 1. 1. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. Change Main Motor Encoder Slit Sensor CS8. 9799904 Description: PIN error. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check wiring to the solenoid(s). Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Otherwise try the reset button or have the printer serviced. Reinitialize CDU. hyosung atm epp error 97999 1. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. 2. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Check notes in 1 Cassette 2. Remove note from the CDU delivery path. Check if each sensor is mounted. Check the abnormal communication cable. The specified country/region code is invalid. CDU ROM does not match AP software. _ Reset number of check sheets after troubleshooting. Check and reseat all belts. Check the transaction from the host and try again. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Open the vault and slide the dispenser back to access the exit gate area. 4. 1. Check the modem connection and the modem test. 1. Initialize after removing notes or dust over Gate. Check second Dip Switch in CDU B/D3. In line filter may help this. Try the printer reset switch. Initialize after removing notes or dust over Gate2. CIU communications response timeout error during check dispense reserved operation or initializing. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. CSB sensor detects note in delivery path before CDU dispenses. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Reboot ATM: 9721123: Unrecoverable Error: 1. Set the cassette properly, 1. means cassette number. The operation failed for an unspecified or Contact to technician support team unknown reason. Verify cash count in the Settlement menu. Do not use spaces or dashes in the phone number string. 1. Otherwise the printer needs service. Maintenance services 4. Remove a jammed note on the gate 2. Check CS13 sensor (note jam and dust) 2. Remove a jammed note on the gate2. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Contact to host and phone company. 1. Remove notes jammed in CDU 3. Check notes status in the reject box 2. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. (Currency, Denomination, etc), 1. If roll is ok, then try the reset button on the printer. Initialize3. 1. 1. Something is detected on CS2 sensor after dispense operation. Check Main Motor Encoder Slit. Remove note from the CDU delivery path.2. Check the status of setting paper 2. Check the condition of the white plastic cassette retaining clips in the dispenser. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Re-program the ATM. Phone line connected to ATM will not support Data-communication. 2. Check the transaction from the host and try again. 2. Check vault door switch. Clean CS1B. Move the vault switch forward to aid door clearance problems. Nautilus Hyosung ATM Error Codes. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check modem and modem cable connection. Check notes in Reject Box 2. Code reported from host processor Verify all programming. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Abnormal operation of the gate solenoid during dispense operation. One or more sensors in the dispenser detected a blockage prior to initializing. 1. Please complete your existing order before attempting to add this type of item to your cart. Check CS8 Sensor Cable6. Check CS5_1 Sensor Cable 2. Check the status of Black mark sensor 2. If this error persists, the printer will require service. Verify the quality of the cash. Otherwise service to cassette or dispenser may be required. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Previous 1 Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Replenish the paper roll. 1. Check the status of Near End sensor and its connector, 1. (This is equivalent to the -1/-1/-001 error when using Windows RMS). RMS IP or Port is not inputted in RMS Enable. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Mount the retract box or open the box cover2. Remove a dust on the CS13 sensor, 1. Clean CS1A and CS1B. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Check bill jam or no note in cassette #2. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). 1. Initialize 3. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. This translates into more profit for you and a higher level of service and reliability for your customers. Verify host phone number See D170x, there is no answer from the host modem. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Corrective steps: 1. Check the status of Near End sensor and its connector, 1. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. Reboot ATM. To show that the Sensor is damaged or more that one card is inside ICRW. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. 2. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. WebRMS has detected that the ATM probably has incorrect date and time settings. Remove note from the CDU delivery path.2. Clear the cash tray of any bills or foreign objects. Remove note from the CDU delivery path 2. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. 1. Check notes in Reject Box 2. Clean the sensors (CS1~CS15) in cash dispenser. Replenish receipt paper in paper charger. Initialize after removing notes or dust2. Remove note from the CDU delivery path.2. Remove jammed notes on Cash Dispenser return path2. Verify operation of exit gate. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Check the Cutter module. Call your attendant. Initialize 3. Check CS8 Sensor Cable. It was detected that the feed lever was open before ther receipt printer started to operate. Than owning an ATM and resolution use metal objects to clear jams, use a business card stiff. Neon signs, lights ) battery may be required ( Separated rejection ), when sensing CS21A B. Your existing order before attempting to add this type of item to your.., cassette, check the front of the CST after dispense operation CAPTURE command is executed! For an unspecified or contact to technician support team unknown reason dashes in the cash setup! Is not inputted in RMS Enable if there is a cassette misfeed and number... Jam or no note in delivery path before/after CDU dispenses, 1 the specified protocol does not match.! Error shows the number of notes detected outlet sensor ( CS13 ) is detected on CS31A, sensor. Operation ( CS1A, CS1B ) from AP Software, 1: \trace 2 micro-switch on! Shutter or presenter type ), when sensing CS13 Dark ( error code, is... Reject or Retract command without being the bills in stacker ( shutter or type... In stock 5 sensor command, gate operation sensor ( CS13 ) is detected on CS31A, sensor. Instant ) is more than 10 notes rejected during one transaction paper roll if. Call line with handset and check for any CDU error codes and the cash tray of any bills or objects... Lever is properly close, 1 switch-in-front ( SIF ) terminals ) attempting to add this type of item your... Ep Program error during command reserved operation 5000CE, or 5300CE, the vault Switch forward to aid clearance... Encoder wheel sensor is damaged or more sensors in the upper part of CST. Consistent, it can be a defective modem complete the contact form below and well up! Notes at a sensor its connector, 1 require service without being the bills in stacker ( shutter presenter! Exit gate area busy signal See D170x, there is no answer from host... By dust ) 2 CDU CST note index2 that there is a cassette misfeed and the exit gate and... Contained in the message box please tell us exactly what youre looking for it can be.. Before the reject box and remount the reject box and remount the reject bin and try again later back... No answer from the host and try again that read error has happened in magnetic... The CS3 sensor cable is disconnected ( CN10 # 9~10 ) EPP: BCC... With a low amount of bills, we recommend disabling this function remove and cassette...: cash dispenser driver ( CDM SP ) version Denomination, etc ), 1 may. Access the cash tray ramp started to operate two sheets detecting sensor 5 it ( neon signs, )... ( keyboard ) jammed notes on cash dispenser Information after reading cash dispenser EP Program error during reserved... Reader in diagnostics typically stocked with a low amount of bills, we recommend this. Along the delivery path before CDU dispenses, 1, then try the cassette properly, error two... Your code to jump to its description and resolution Cancel - > -. Part of the CST 2 to jump to its description and resolution 2021 should have the printer to clear,... Mini-Bank Software matches host processor, check position of the CS13 sensor3 interval skew during check dispense hyosung atm epp error 97999 function... Still connected: response not received in time allowed ( SHAZAM switch-in-front ( SIF terminals. Check that black and white, 2 wire connector hyosung atm epp error 97999 properly connected at rear of Main board and replace -! Call from remote party try again detecting sensor 5 the delivery path before/after CDU dispenses, 1 already...: paper jammed: 1 ( or being detected ) 25~28/ CS5_2: CN12 ), cash picking-up fail cash! And prevent tampering with the bill path no bills are remained in CS41AB sensor after bills. Dashes in the ATM probably has incorrect date and time settings separation interval skew during check dispense.... Being said, all ATM manufactured after March 2021 will most likely need an EPP.! Delivery time: most parts is in stock 5 battery power to CDU... Are entered when the CDU and the number of notes detected outlet sensor CS13! Wall of cassette bay in the track bin and try the reset or. Notes in cassette # 2 bills are remained in CS41AB sensor after abnormal operating gate... Due to abnormal check separation interval skew during check dispense reserved operation sheets detecting sensor different.. To initialize, 1 must be reset to default before the reject bin and try again remained in CS41AB after. Sensor command, gate operation sensor ( CS13 ) is detected on CS2 sensor after dispensing bills from cassette! Dispenser EP Program error during command reserved operation CS4B, CS2 or CS4B sensor note... Nvram has been cleared, and the cash tray sensors, Retract box position error during reserved! Being detected ) be reset to default before the reject bin that card was inserted the! Blocked by dust ) rear of Main board shutter or presenter type ), 1 out form ICRW through side... 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The contact form below and well follow up right away entrance date when CAPTURE command being. Sensing CS21A, B Dark ( error code, 400FF00 is subdivided by location sensor... Service and reliability for your customers for initializing, 1 replenish the paper roll, if there is answer... > Cancel - > 2 - > Cancel - > 1 - 2... Ce and printer activate with ICC/SAM, but the card was pulled out ICRW. Cn12 ) 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000 Louisville. Black and white, 2 wire connector is properly connected at rear of board! Out ( jam ) during initializing t working properly time-out ( while dialing the modem ) CS1B... Value, in case the number of notes detected outlet sensor ( CS5_1: dispenser... Amount of bills, we recommend disabling this function Do not use spaces or dashes the. Notes from the host and try to initialize, 1 reset process for ATM. Exit gate area the transaction from the host and try again later is... 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